Privacy Policy

At Lāla Lavanta Floral Studio, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you interact with our website or services, we may collect:

  • Full name
  • Email address
  •  Contact number
  •  Billing and delivery addresses
  •  Recipient’s name and delivery information
  •  Order details and purchase history
  •  Payment confirmation and transaction information
  •  Customer inquiries and communications
  •  Website usage information, cookies, and device information

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Arrange deliveries and communicate order updates
  • Respond to customer inquiries
  • Provide customer support
  • Improve our products, website, and services
  • Send promotional updates where you have consented or where permitted by applicable law
  • Prevent fraud and protect our business

3. Payment Security

We aim to provide a secure shopping experience. Payments may be processed through trusted third-party payment providers.

We do not intentionally store complete payment card details on our own systems.

4. Information Sharing

We do not sell your personal information.

We may share necessary information with trusted service providers, including delivery partners, payment processors, and website service providers, solely for legitimate business purposes.

We may also disclose information where required by applicable law.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website performance, and enhance your browsing experience.

You may manage cookies through your browser settings or any cookie controls available on our website.

6. Data Protection and Retention

We take reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, alteration, or disclosure.

We retain personal information only for as long as reasonably necessary for business, legal, and operational purposes.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate record keeping requirements.

You may also opt out of promotional communications.

8. Third-Party Websites

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of external websites.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be published on this page with a revised effective date.

10. Contact Us

For privacy-related questions, please contact:

Lāla Lavanta Floral Studio

Lahore, Pakistan

Email: [ info@lalalavanta.com ]

Phone/Whats App: +92 325 7201596